Website and website provider
gregorheating.co.uk (‘the website’) is provided by Steve Gregor Plumbing and Heating Limited (also referred to in this page as ‘we’, ‘us’, or ‘our’), a limited company registered in England and Wales with company number 03746649 and registered office address at 30 Gay Street, Bath, BA1 2PA.
Access to the website
Access to the website is provided on a temporary basis, and we reserve the right to withdraw or amend the service we provide on the website without notice. We will not be liable if for any reason the website is unavailable at any time or for any period.
Website changes regularly
We aim to update the website regularly, and may change the content at any time. If the need arises, we may suspend access to the website, or close it indefinitely. Any of the content on the website may be out of date at any given time, and we are under no obligation to update such material.
Reliance on website content
Any copy or other content on the website is not intended to amount to advice on which reliance should be placed. We disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.
Links to third party websites
Links to third party websites on the website are provided solely for your convenience. If you use these links, you leave the website. We have not reviewed all of these third party websites and neither control nor are responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of third party websites linked to from the website, you do so entirely at your own risk and we accept no responsibility for any loss or any damage that may arise from your use of them.
Linking to the website
You may link to gregorheating.co.uk from a website that is owned by you provided you do not misrepresent your relationship with us or provide false information in relation to us. You shall fully indemnify us for any breach of this policy.
We will not be liable for any loss or damage caused by viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the website or to your downloading of any material posted on it, or on any website linked to it.
The material displayed on the website is provided without any guarantees, conditions or warranties as to its accuracy. To the fullest extent permitted by law, we exclude any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with the website or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it
Information collected about you/your visits to the website
We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.
To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact us on 0117 981 2929 or via their website https://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/.