Report a Fault with Your Boiler

If you are an existing Heat:Plan customer and your boiler has developed a fault, please fill in this form and one of our heating engineers will get back to you as soon as possible.

Postcode*
Address
Address line 1*
Address line 2 (optional)
Town or city*
Title*
Name*
Surname*
Telephone number*
Heat:Plan Number*
Is there power going to your boiler?*
Please check the switch usually located by the boiler is turned on, and if there are any lights on the display.
Do you have heating?*
Do you have hot water?*
Are there any fault codes appearing on your boiler? If so please enter them here
Please describe the issue you are experiencing*
If appropriate we will try and resolve the issue with you over the phone, however if we are unable to do so please confirm your preference for an AM or PM slot for an engineer to attend.*

Report a Fault with Your Boiler

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