Help Us Improve

At Gregor Heating, our goal is to be your #1 choice for heating solutions and services. We’re proud to deliver an outstanding customer experience, and your feedback plays a vital role in helping us maintain and improve our standards.

As an ISO 9001 certified company and a Which? Trusted Trader, we are fully committed to providing consistently high-quality services. This means not only reacting promptly when things go wrong but also listening carefully to what we’re doing right. If you’ve had a great experience with our team, we would be equally delighted to hear your positive feedback—it encourages our staff and helps guide our service development.

However, we recognise that things don’t always go perfectly. If you’re ever unsatisfied with any aspect of the work we’ve done, please let us know as soon as possible. We’re here to put things right quickly and fairly.

How to Contact Us

  • Post: Gregor Heating, 1 Willcock House, Southway Drive, Warmley, Bristol, BS30 5LW
  • Email: [email protected]
  • Phone: 0117 935 2400

Our Complaints Policy

All complaints are acknowledged immediately, recorded in our CRM system, and referred to the appropriate department head for investigation and resolution. We aim to respond within 5 working days and, where necessary, arrange a convenient date to inspect or remedy the issue within 28 days.

If you’re writing to us, we recommend keeping proof of postage.

In the rare event we cannot reach a resolution, you have access to a formal escalation process:

Alternative Dispute Resolution (ADR)

As a Which? Trusted Trader, we work with an independent Alternative Dispute Resolution (ADR) service. If both parties agree a resolution cannot be reached and a ‘deadlock’ is confirmed, you can escalate your complaint to:

Which? Trusted Traders ADR

Phone: 02922 670 040

They will independently review your case and suggest a fair and impartial resolution.

If Your Complaint Relates to Finance (Novuna Personal Finance)

If your complaint is about a finance agreement related to your purchase, we will forward it to Novuna, your credit provider. They will acknowledge and investigate your complaint and respond within 8 weeks.

If You Are Unhappy With Novuna’s Response

You may refer your complaint to the Financial Ombudsman Service, who can be contacted at:

Please note: You must contact them within six months of receiving Novuna’s final response.

Your Voice Matters

Whether you’re giving us praise or pointing out areas for improvement, your feedback is a powerful tool that helps us deliver the best possible service—today, and in the future.