Stories from service engineers on the frontline

“We all know that these are really weird times. I don’t want to have to turn up to service a boiler in a mask and gloves but I have to, not only for my safety but, just as importantly, for that of the customer. 

“Of course people have a choice about whether to let us in, or not. But we only come into a property when we are sure the customer is well and happy and always advise them to be in another room while the work is carried out. We always assess the risk and take full precautions.

“The thing that keeps me going is knowing that most people are so grateful and it’s the little things that make a difference that really count.

“When I was on site today I managed to pop into another couple of houses to help a lady, her boiler was making noises and she needed help toping up the boiler pressure. I was also able to give a carer who didn’t have any PPE some mask and gloves. 

“Of course I am as worried as the next person. But my neighbours and mates have been so supportive, offering to pick up shopping and cooking me meals because they know I am working long hours and all of this really helps keep me going.

“It is quite heartening to see how the community is pulling together. Hopefully this won’t last long but while it does we are all just trying to do our bit while we can.”

Darren Parker, service engineer