We were awarded the prestigious Which? Trusted Trader of the month (August 2016). Which? has been testing products and services for over 60 years. It has a strong and trusted reputation. The Trusted Trader scheme is a way of vetting local suppliers of goods and services so customers can access good suppliers in their local area.
What does it mean to be a Which? Trusted Trader?
Being a Which? Trusted Trader is a sign of quality and it helps customers to have confidence in the trader they choose. A business will be carefully vetted by the Which? Trusted Trader’s trading standards professionals before they are awarded Which? Trusted Trader status and maintaining that status depends on the feedback of you, the public through reviews that you write.
Why did we win Which? Trusted Trader of the month?
In August, we were hand-picked from all the Trusted Traders and awarded trader of the month. Which? Trusted Traders told us why we won; “Gregor Heating were selected for their excellent communication on social media, fantastic reviews and superb customer service. Delivering excellent customer service is at the heart of their business and that they have purposely designed everything they do to promote that, from initial contact with consumers all the way through to the end of a job and beyond.”
Since becoming a Which? Trusted Trader we’ve make sure it’s as easy as possible for customers and engineers to generate reviews. The Which? Trusted Traders review form has been downloaded on to all our engineers’ tablets, so they can sit down with customers, explain the scheme and email the forms to customers or they can fill them in then and there.
As a result, we’ve seen the number of reviews on our Which? Trusted Trader profile increase from 7 to 44 in the space of a month! But why does this matter? Because we really believe in the importance of these reviews as a tool for us to constantly ask for customer feedback so we can improve our service and keep our commitment to providing you with the best service through the Gregor Guarantee – We’re not happy, until you’re happy.
If you’d like to leave us a review, visit our Which? Trusted Trader profile by clicking here.